Physician and Patient/Family Bill of Rights and Responsibilities
Pediatric Health Care Alliance believes children’s health care is based on a partnership between the child, family, pediatricians and office staff. The partnership is designed to facilitate informed decision-making by the child or his/her designee.
You and Your Child have the Right to:
- Expect privacy and respect while you receive your health care.
- Always receive polite and respectful care.
- Receive health care that is based on American Academy of Pediatrics standards and guidelines.
- Expect timely and reasonable answers to your questions.
- Be seen within reasonable time.
- Know who is in charge of approving and administering your procedures or treatment.
- Know what services are available to help you.
- Be given care that is sensitive to one’s developmental needs.
- Have access to your medical records.
- Be told of medical choices for care or treatment.
- Refuse treatment, except that written by law, and to be told of the effects of your choice.
- Receive access to medical treatment no matter your race, sex, creed, sexual orientation, nationality, religion, disability or source of payment.
- Practice your cultural values and spiritual beliefs as long as they do not interfere with the well-being of others or are within the limits of the law.
- Completed information and advice on the financial resources and plans upon request.
- A copy of your bill and explanation of charges upon request.
- Take part in decision about the plan of your health care.
You and Your Child Are Responsible for:
- Giving true and complete information about your child's present and past health, and family history.
- Telling your pediatrician of any change in your child's health.
- Providing information to your pediatrician about any care your child received outside of our practice.
- Letting us know of any concerns.
- Telling your pediatrician if you do not understand your plan of care and what is expected of you.
- Keeping appointments when scheduled, and notifying us in advance if you cannot.
- Following the plan of care agreed upon by you and your pediatrician.
- Being responsible for your actions if you refuse treatment or do not follow the agreed upon plan of care between you and your pediatrician.
- Paying your bill.
- Being considerate of the rights of others and following office policies.